Play games, complete activities, meet beloved characters and explore the North Pole!
Visit the store, see elf ideas, read the blog and learn about North Pole traditions.

Contact Us

The Elf on the Shelf®

3350 Riverwood Pkwy SE,
Suite 300
Atlanta, GA 30339

Phone: 877-919-4105

Fax: 678-990-1182

Office Hours (EST):

  • 9 am – 5 pm Mon – Fri

Santa’s Workshop will be closed for:

  • Thanksgiving Holidays
    (Thursday, Nov. 25 – Friday, Nov. 26)
  • Winter Holidays
    (Thursday, Dec. 23, 2021 – Tuesday, Jan. 4, 2022)

Need Help?

View answers to our most common questions!

How can I register my Scout Elf or Elf Pets®?

Visit the North Pole Registry to receive a personalized Adoption Certificate and a special message from Santa Claus certifying that your Scout Elf and Elf Pets® have been added to Santa’s official registries.


All requests for donations will be considered by The Elf on the Shelf® based on product availability and the cause being benefitted. For all inquiries about The Elf on the Shelf’s philanthropic efforts, please email

I received a product with a defect or missing piece.

Please return or exchange your item from the point of purchase. If you purchased online from Santa’s Store, please continue filling out this form and submit it.

Where can I find a Scout Elf Adoption Center?

Find your nearest Scout Elf Adoption Center here.

Teacher Program

Visit The Elf on the Shelf® Teacher Resource Center to access free classroom resources, including lesson plans and activities.

Where do you ship?

We currently ship direct to lower 48 states (excludes Alaska, Hawaii and U.S. Territories). We do have retail partners in Australia, New Zealand, Canada, Mexico, UK, Ireland and South Africa who have Scout Elf adoption centers. To find a local Adoption Center in one of these international markets, please click here.

Ideas & Proposals

For legal reasons, we are unable to discuss any submissions, materials, websites, apps or ideas regarding The Elf on the Shelf®.