Product Safety and Warranty
The Lumistella Company takes product safety very seriously, and we recognize the great responsibility we have to provide you with products that are of the highest standards. Because quality and product safety are our primary focus, we often test these products to higher toy safety standards to ensure safety and quality that exceeds the expectations of our consumers. Our products are tested and comply with applicable ASTM (American Society for Testing and Materials), EN71 (European standards), and Canadian Toy safety standards as well as any specific standards applicable where our products are intended to be distributed and sold. Our products also meet or exceed the applicable CPSC (Consumer Product Safety Commission) guidelines. Furthermore, we use independent laboratories to perform our testing evaluations. We believe independent laboratories bring both testing expertise and impartiality to the product evaluation process.
Authorized retailers: If you would like to obtain a copy of our Certificate of Compliance (COC), please email firstname.lastname@example.org with your name, account name, and mailing address.
The Lumistella Company also takes the fight against counterfeit products very seriously. Visit https://lumistella.com/en/statement to learn more.
All Lumistella products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within the warranty period, The Lumistella Company will replace or refund any product that fails in normal use. It is The Lumistella Company’s sole discretion whether to replace or refund the product. Such replacement will be made at no charge to you, excluding any shipping costs. A dated sales receipt or order confirmation email is required as proof of purchase with any warranty claim.
This warranty applies only to Lumistella products that can be identified by The Elf on the Shelf®, Elf Pets®, Elf Mates™ or The Lumistella Company trademarked logo affixed to the product. This warranty shall not apply to any Lumistella products (1) purchased from unauthorized or third-party resellers; (2) that have been altered by Buyer or other third-party; (3) subject to misuse, abuse, neglect or accident; (4) damaged by improper application; (5) sold or purchased illegally; or (6) determined by The Lumistella Company to be unauthorized reproductions or counterfeit goods. The Lumistella Company strongly urges you to purchase our products directly from The Lumistella Company or its authorized retailers. For more information on The Lumistella Company’s authorized retailers, visit https://www.elfontheshelf.com/elf-adoption-centers or call The Lumistella Company’s customer service team at 877-919-4105.